We were approached by the owner of Maxwell Services to provide some consultation on their current website situation.

Unfortunately, the 2 businesses (separate websites) had previously looked for the cheapest possible website and hosting provider, who was now increasing their monthly charge. On top of this, the provider had taken control of the businesses domain names and wouldn't provide the access required to enable this business to take their website to a new hosting provider.

We provided many hours of consultation to Maxwell Services on how to approach their current provider, what language to use, and what was actually going on.

Their current provider often stated facts, but in a way that made it seem impossible for Maxwell Services to get the desired result, or just made it too confusing for them to understand what was going on.
We took the time to re-explain what had been said to them by their current provider, in ways that non-techies could understand.

After we had successfully arranged access to the clients own accounts with their current provider, we were then able to set them up with renewed ownership to their domain names, and completely new (and independent) web hosting, to allow Maxwell Services the freedom to completely owning their websites.