Unless otherwise agreed to, Vision Digital’s payment policy is as follows:
For projects priced between $0.01 – $4,999.99, payment will be in full, and made before any work begins.
For projects priced between $5,000 – $9,999.99, payments can be made across 2 equal monthly payments.
For projects priced over $10,000, payments can be made across 3 equal monthly payments.
For all projects, regardless of price, work will commence, only after the initial payment has been made.
If any of the agreed payment are not received by Vision Digital on, or before, the stated due date, Vision Digital retains the right to cease work on the project until the payment has been received by Vision Digital.
If an alternative payment structure is agreed to by both parties, and payment amounts and/or due dates are not adhered to, Vision Digital retains the right to cease work on the project until the outstanding payment(s) have been received by Vision Digital.
Unless otherwise agreed to, in writing, by both parties, if more than one expected/agreed payment is late and/or outstanding, Vision Digital retains the right to deem the project as abandoned by the client.
If the client is unable to make all payments as previously accepted and agreed to, Vision Digital has the right to withhold and/or delay the website from launching to the public, until all previously agreed amounts can be paid, and the financial responsibilities of the client has been met.
All deposits and payments are non-refundable
If a client agrees to make payment to Vision Digital by way of installments, the client is committing to completing all payments as laid out in the agreement.
If the client finds meeting these previously agreed payments and installments difficult to adhere to, the client agrees to communicate with Vision Digital as soon as practical and disclose this information.
If the client is unable to make the payments as previously agreed, Vision Digital will endeavour to offer a possible solution to the client, but is under no obligation to renegotiate the terms, and is under no obligation to accept a lesser total amount than what was previously agreed to by the client.
Unless otherwise stated, all quotes are valid for 30 days from the date given
Clients can reserve space for their project by paying a deposit.
This will also lock in the quoted price
If a client pays a deposit to lock in a quoted prices and/or project start date, the client will have no more than 3 months from the date of payment to begin their project.
Failure to begin their project before this 3 month time period will result in the project being re-priced.
If this happens, the client will not receive their deposit back, but the deposit paid can go towards the first payment of the new price quoted.
In this instance, the project will not begin until the new deposit sum has been paid in full.
If the client decides not to go ahead with their project after paying their deposit, there will be no refunds of deposits paid, as all deposits are non-refundable.
Once a project has begun, and the client has paid the initial deposit, both parties are bound to deliver what has been agreed.
The client must pay the full amount that has been agreed for services, and Vision Digital must deliver the previously agreed end product.
If there is no contact from the client in any 3 month period, the project will be deemed abandoned by client. No refunds will be given, and any restart to a project will be quoted at full market rate.
You may place the project on hold for up to 3 months without incurring an extra charge.
Any hold on the project must be agreed to by both parties in advance, and must be in writing.
If you wish to place a project on hold for longer than 3 months, agreement by both parties must be in writing, before the hold is put in place, and a hold payment of $500 must be paid.
If an agreement has been made to place a project on hold for longer than 3 months, a resumption date must be agreed to.
If the client does not make contact with Vision Digital on or before the agreed resumption date, the project will be deemed to have been abandoned by the client. No refunds will be given, and if the client wishes to get the project back underway, it will be treated as a brand new project, charged at the full market rate – with a deposit required before any work is re-started.
If the client wishes to change the scope of the project from what was agreed before initial deposit was made, the client must request this in writing. The client is aware that any scope change will likely increase the price.
Both parties must agree to both the scope change, and the change in price – along with the difference in price being paid – before any scope change is confirmed and worked on.
A written change of scope request from the client, resulting in less work on the project will not automatically result in a renegotiated price at a lower rate for the clients project. In such cases, Vision Digital reserves the right to keep the quoted price the same, or even raise the quoted prices to account for the extra work required to redesign the project away from any initial design that may have been created.
If the scope of the project changes after the project has begun and the initial deposit has been paid by the client, Vision Digital reserves the right to treat such changes as a new agreement, and may choose to withdraw previously offered additions from the new agreement.
Any services that were included in the original agreement, but withdrawn from the new agreement (change of scope agreement) will be outlined and may incur extra costs to the client, but must be agreed to by both parties before a new agreement/change of scope can be confirmed.
If a change of scope if requested by the client, but the details around a change of scope cannot be agreed upon by both parties, the original agreement will remain in place, and the client is bound by the payments set out in the original agreement.
If a change of scope request is made in writing, Vision Digital reserves the right to decline such a request.
Unless otherwise agreed to before the project begins, any requests from the client that result in charges by a third party will be billed to the client, on top of the already agreed to price for the project.
In instances where this occurs, this may also include a mark up to account for any taxes Vision Digital will incur for charging the client, and/or any time it takes to complete such requests.
Once Vision Digital contacts the client to advise that their project has been completed, and requests the client to go over the finished project and advise of any changes that are required, the client will have a maximum of 2 revisions to make sure they make Vision Digital aware of any required alterations.
The revision the client undertakes as a result of Vision Digital making contact and advising that the project has been completed will be considered to be the first revision.
After the client has completed the second revision and has advised Vision Digital of all the alterations they believe are needed to bring the project up to their satisfaction, Vision Digital will endeavour to launch the project.
If, after the second and final revision, the client finds further alterations that are needed and request these alterations to be made by Vision Digital, Vision Digital will make the requested alterations and charge the client at the standard hourly rate of $110 per hour. This will then be billed to the client for immediate payment, and is to be considered a project fee that is over and above the original project fee.
If extra alterations are made at the request of the client, and the client does not pay the billed amount, Vision Digital will consider the project unpaid, and reserves the right to place the website into “draft mode” until payment has been received.