Unless otherwise agreed to, it is assumed that all website projects will follow a payment structure of 50% of the quoted price to be paid up front, before any work begins on the project, with the final 50% of the quoted price to be paid within 30 days of the initial payment.

If the final 50% payment is not received by Vision Digital on, or before, the stated due date, Vision Digital retains the right to cease work on the project until the payment has been received by Vision Digital.

If an alternative payment structure is agreed to by both parties, and payment amounts and/or due dates are not adhered to, Vision Digital retains the right to cease work on the project until the outstanding payment(s) have been received by Vision Digital.

Unless otherwise agreed to, in writing, by both parties, if more than one expected/agreed payment is late and/or outstanding, Vision Digital retains the right to deem the project as abandoned by the client.

If the client is unable to make all payments as previously accepted and agreed to, Vision Digital has the right to withhold and/or delay the website from launching to the public, until all previously agreed amounts can be paid, and the financial responsibilities of the client has been met.

All deposits and payments are non-refundable

Once a project has begun, and the client has paid the initial deposit, both parties are bound to deliver what has been agreed.
The client must pay the full amount that has been agreed for services, and Vision Digital must deliver the previously agreed end product.

If there is no contact from the client in any 3 month period, the project will be deemed abandoned by client. No refunds will be given, and any restart to a project will be quoted at full market rate.

You may place the project on hold for up to 3 months without incurring an extra charge. Any hold on the project must be agreed to by both parties in advance, and must be in writing. If you wish to place a project on hold for longer than 3 months, agreement by both parties must be in writing, before the hold is put in place, and a hold payment of $500 must be paid.

If an agreement has been made to place a project on hold for longer than 3 months, a resumption date must be agreed to.

If the client does not make contact with Vision Digital on or before the agreed resumption date, the project will be deemed to have been abandoned by the client. No refunds will be given, and if the client wishes to get the project back underway, it will be treated as a brand new project, charged at the full market rate - with a deposit required before any work is re-started.

If the client wishes to change the scope of the project from what was agreed before initial deposit was made, the client must request this in writing. The client is aware that any scope change will likely increase the price.

Both parties must agree to both the scope change, and the change in price - along with the difference in price being paid - before any scope change is confirmed and worked on.

If the scope of the project changes after the project has begun and the initial deposit has been paid by the client, Vision Digital reserves the right to treat such changes as a new agreement, and may choose to withdraw previously offered additions from the new agreement.

Any services that were included in the original agreement, but withdrawn from the new agreement (change of scope agreement) will be outlined and may incur extra costs to the client, but must be agreed to by both parties before a new agreement/change of scope can be confirmed.

If a change of scope if requested by the client, but the details around a change of scope cannot be agreed upon by both parties, the original agreement will remain in place, and the client is bound by the payments set out in the original agreement.

If a client agrees to make payment to Vision Digital by way of installments, the client is committing to completing all payments as laid out in the agreement.

If the client finds meeting these previously agreed payments and installments difficult to adhere to, the client agrees to communicate with Vision Digital as soon as practical and disclose this information.

If the client is unable to make the payments as previously agreed, Vision Digital will endeavour to offer a possible solution to the client, but is under no obligation to renegotiate the terms, and is under no obligation to accept a lesser total amount than what was previously agreed to by the client.